Privacy Policy

Under Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), it is specified that our website is published by SAS Abbaye de Villeneuve

Privacy Policy

Introduction

As part of the use of its services, and in particular the services accessible on its website, mobile site, online shop and mobile applications, SAS Abbaye de Villeneuve, acting as data controller, may collect and process personal data concerning you.

We are committed to respecting the privacy protection rules for prospects and visitors to our sites: website, mobile site, online shop and mobile applications. All personal data processing carried out as part of the accessible services complies with applicable local regulations on the protection of personal data, in particular the provisions of the French Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation (EU Regulation 2016/679), or "GDPR".

1 - What are our commitments regarding the protection of personal data?

SAS Abbaye de Villeneuve is committed to ensuring a high level of protection for the personal data of its customers, prospects, users of its sites (website, mobile site, online shop and mobile applications) and any other person whose personal data it processes.

SAS Abbaye de Villeneuve is committed to complying with the regulations applicable to all the personal data processing it carries out:

Your personal data is processed lawfully, fairly and transparently;

Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a manner incompatible with those purposes;

Your personal data is kept in an adequate and relevant manner, and is limited to what is necessary for the purposes for which it is processed;

Your personal data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

SAS Abbaye de Villeneuve implements appropriate technical and organisational measures to guarantee a level of security suited to the risk inherent in its processing operations, to meet regulatory requirements, and to protect the rights and data of the persons concerned from the design stage of the processing operations.

Furthermore, SAS Abbaye de Villeneuve contractually requires the same level of personal data protection from its subcontractors (service providers, suppliers, etc.).

2 - What personal data do we collect?

A - Depending on the purpose of the collection

The personal data we collect varies according to the purpose of the collection and the Service we provide to you.

Generally, we may directly collect the following categories of personal data:

a) personal details, such as your surname, first name, email address, postal address and phone number(s);

b) the credentials used to access your online account, namely your username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include details of conversations via chat or customer service;

d) demographic information, such as your age, gender and lifestyle preferences (including, among other things, your favourite products and the interest you show in them);

e) browsing history, such as pages visited, date of visit, location at the time of the visit, or IP address;

f) payment-related information when a purchase or booking is made on one of our sites, online shops, or one of our applications. Generally, the invoice is issued in your name, and includes your billing address and payment details such as your credit card or bank account.

We may also collect personal data about you indirectly when you share content on social media, websites, shops or applications relating to our products and services, or when you respond to our posts and promotional advertisements on social media.

B - Personal data concerning minors

SAS Abbaye de Villeneuve does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our sites (website, mobile site, online shop and mobile applications), parents or holders of parental authority may object by contacting us at the address indicated at the bottom of this page.

3 - How is personal data collected?

A - Means of collecting your data

As part of our relationship, you may provide us with your personal data through various means, in particular on our sites (website, mobile site, online shop and mobile applications) during your internet browsing, purchases, bookings, by filling in the various data collection forms, when subscribing to the e-newsletter, when creating an account, when submitting an application, when posting comments on our social media pages, when making any contact with our establishment, or when otherwise providing us with your personal data.

B - IP address

An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. For each of your requests on the site, our servers record a trace of your visit. We collect IP addresses in order to analyse trends on the site. We do not transmit any information that would allow you to be identified, meaning that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you should we need to apply the terms of use in order to protect our services, customers, or to comply with applicable laws.

C - Cookies

In order to constantly improve the quality of the services offered on our sites (website, mobile site, online shop and mobile application) and their suitability for your expectations, SAS Abbaye de Villeneuve may use "cookies", text files used to identify your device when you connect to one of our services. The placement of a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows SAS Abbaye de Villeneuve to collect information and personal data, depending on your device's settings.

Types of cookies used:

a) Cookies essential to the use of the site. They allow you to use the site's main features, such as purchasing or booking services, for example. If you disable the use of cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimise our website and detect any technical issues you may encounter. They allow us to gather information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information retained cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, chosen language, or the region you are in) and to provide more precise and personalised features. These cookies may also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising marketing cookies. These cookies collect information about your internet browsing habits in order to offer you advertisements tailored to your interests. They also limit the number of times you see an advertisement and help us assess the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorisation of the website operator. They record visits made to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site features provided by the partner company. Information is collected and shared with third parties to offer audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected and no individual can be identified through the data collected.

e) Cookies from third-party websites and social networks. Our website contains links and/or content leading to other sites and social networks, and we are not aware of the cookies used by them. For more information, please refer to the information provided by these third-party sites and social networks regarding their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy and adhere to the following two principles.

We do not associate any information allowing you to be directly and personally identified with your cookies. Cookies can never be used to determine your address, date of birth, phone number or any other information that would identify you.

We do not provide any personal information to advertisers or third-party sites that display our advertisements based on your interests.

If your computer or mobile device is used by several people, or if it has several browsing programs, the content displayed to other users may match your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third-party sites

Our sites (website, mobile site, online shop and mobile applications) may contain links redirecting to third-party websites.

We accept no liability for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of information on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 - What is the data collected used for?

Your data is mainly used for booking and purchasing purposes (provision of services, specific services and products), prospecting, loyalty programmes, promotional activities, commercial information, satisfaction surveys, organisation of competitions, new services and products aimed at improving your customer experience at our establishment, statistical studies, recruitment, after-sales service, and the handling of your requests and/or complaints. Apart from cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the various purposes mentioned above is necessary in particular:

To ensure the performance of the service contract;

To comply with a legal obligation;

For the legitimate interests pursued by our establishment (in particular, developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

To allow you to benefit from all the services or facilities available on our establishment's website, mobile site, shop and mobile applications: creation of a user account, e-newsletter, booking management, assistance and complaints, loyalty programme management, etc.;

To allow you to browse our websites;

To best match our information, notifications, offers and other forms of services to your interests;

To facilitate the completion of administrative formalities relating to booking and purchasing.

5 - How long is your data kept?

SAS Abbaye de Villeneuve undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which it is processed.

Retention periods are defined according to the processing purposes implemented by SAS Abbaye de Villeneuve, and take into account, in particular, the applicable legal provisions requiring a specific retention period for certain categories of data, any applicable limitation periods, as well as CNIL recommendations concerning certain categories of data processing.

6 - Who may have access to your personal data?

A - Recipients of your data

Data collected on our website, mobile site, online shop and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, suppliers, banks), as part of the performance of all or part of the services referred to above. We remind you that, in this context, SAS Abbaye de Villeneuve requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, SAS Abbaye de Villeneuve will make every effort to ensure that this international data transfer has an adequate level of security and safeguards.

7 - How can you exercise your rights?

In accordance with applicable personal data protection regulations, you may, at any time, exercise your rights of access, rectification and erasure of data concerning you, as well as your rights to restriction and objection to processing and to the portability of your personal data.

Furthermore, you have the legal right to define instructions regarding the fate of your personal data after your death.

Furthermore, any person who was a minor at the time their personal data was collected may obtain its erasure as soon as possible.

These rights may be exercised by post at the following address:

SAS Abbaye de Villeneuve

Abbaye de Villeneuve

Les Sorinières - Lieu dit Villeneuve

44840 - France

Phone: +33255590591

Email address: welcome@abbayedevilleneuve.com

In this context, please accompany your request with the elements necessary for your identification (surname, first name, email) as well as any other information necessary to confirm your identity. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the applicable regulations on the protection of Personal Data, in particular the GDPR.

8 - IT security / Securing transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SAS Abbaye de Villeneuve. We therefore implement all useful technical and organisational measures, having regard to the nature, scope and context of the personal data you provide to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data, whether accidental or unlawful.

We offer you a secure online payment system using the latest available technology.

SAS Abbaye de Villeneuve strives to combat identity theft practices on the internet. This is why we use, for example, a fraudulent payment detection system for card payments. This system is designed to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data rely on good practices on everyone's part. This is why we encourage you not to share your passwords with third parties, to always log out of your profile and social account (particularly in the case of linked accounts), and to close your browser window at the end of your work session, especially if you are accessing the internet from a computer shared with other people. This will help prevent other users from accessing your personal information.

9 - Contact us

For any further questions regarding this policy or the way in which SAS Abbaye de Villeneuve processes your personal data, please contact us at the following address: welcome@abbayedevilleneuve.com

10 - Amendments to this statement

SAS Abbaye de Villeneuve reserves the right to amend its personal data protection policy. When we make substantial changes to this Statement, we will publish a link to the Statement on our website's homepage.

11 - Opting out of telephone canvassing

Users may register on the list opposing telephone canvassing by visiting the following link: https://www.bloctel.gouv.fr/